Delivery Information

Pinas Gifts delivers nationwide in the Philippines.  Operates 7 (seven) days a week.
We currently deliver only in the Philippines for nationwide deliveries we deliver through FedEx/DHL and LBC & our own delivery team..

We are unable to process orders for delivery to P.O. Boxes or APOs. Give us details shipping address of the recipient along phone number to avoid delay.
 
Metro Manila: 7 days delivery. Flat delivery charge for Metro Manila delivery USD 9.99
 
Same day delivery possible within Metro Manila if you place order before 12:00 Noon (Philippine time). Order received after 12:00 Noon, will be delivered next day unless delivery date is specified. Same day or next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc. If no delivery date is specified, delivery will be in regular schedule by our dispatch department. Appliances, Furniture, some decorated cakes, and some other items require additional delivery charge & delivery time.
 
Provinces: Delivery everyday except sundays. Flat delivery charge for provinces USD 9.99

We deliver Monday however some items are not eligible for Monday deliveries due to courier cost on Monday delivery. Additional fees may apply in some items.

Order received before 12:00 noon (Philippine time), next day delivery is guaranteed unless delivery date is specified.. Otherwise, it will deliver after 1 day.
Next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc. If no delivery date is specified, delivery will be in regular schedule by our dispatch department. Appliances, Furniture,   and some other items require additional delivery charge & delivery time.

Hospital Deliveries:  Please make sure the recipient is still in the hospital before scheduling the delivery.


Mother's Day Delivery Advisory:
 
Thank you for making PinasGift Philippines is your florist of choice!
 
We would like to let you know how we process your orders during Mother's Day!
 
Understand our operation process:
 
Mother's Day on May 13th, Sunday. Take note, courier no longer delivers on Sunday. Thus delivery will take place on Saturday. For offices, delivery on Friday is needed. All orders we receive before the cut off time will be manually reviewed for address verification (Whether deliverable zone or out of delivery zone by our courier). Address verification does not assure any wrong address, incomplete address checking as we do not have means to check these. 
 
Delivery date between May 7th to May 16 will be additional 30% except roses. See rose prices below.
But take note, No orders will be accepted below $35 (except 1, 3 and 6 roses, see price below). Mixed flowers and other flowers minimum starting price is $35 and above.
 
We wish to thank you for your valued account with us through the years and know that you will understand the necessity for this price increase.
 
PROVINCIAL DELIVERY:
 
To accept more volume and ensure smooth delivery and processing, this year we will be forwarding all provincial orders to local florists. Except those areas no local florist available, we will be shipping by LBC courier. Local florist price may vary. If additional budget is needed for provincial orders, we will notify you for approval. Thank you for your cooperation.  
 
Cut Off Date & Time:
 
(Same for Metro Manila and Provincial)
Delivery between May 7th to May 13th : Cut off time is May 9th at 12 NOON.
 
No Same day delivery to Metro Manila on May 7th to 16th.
 
Earliest next regular delivery on May 17th.
 
However those orders will arrive after cut off time (After 12 NN on May 9th), will be processed on queue basis (First come first serve basis) without guaranteed date of delivery but before May 17thWe hope and do our best to accommodate as much as possible all orders on  May 7-13th delivery, those are very late will be on 14-16th. But we will not be able to guarantee for those orders will arrive after our official cut off time.
 
Price Increase:
 
Local suppliers and flower growers will increase price but we want to keep it as minimal as possible. We purchase flowers direct from farm and huge volume to ensure that we can give you best price. 
 
30% for Mixed Flowers only higher price delivery between 7th to 16th May for all flower items only.
 
DELIVERY RATE:
 
 
All rose prices already included delivery fee, please see rose price below including delivery fee. Rest of the items, delivery fee is needed $9.95 for Metro Manila and Provincial.
 
 
Your cooperation is imperative. In order for us to know that this advisory has reach your office, kindly acknowledge this email.
 

 

Here is the details for valentines prices:

 

30% increase for all flowers except roses. 

 

We will follow following chart for roses:
 
Following prices are ALL shipping INCLUSIVE. 
 
 
1 Rose, 3 Roses bouquet price is $25 including Shipping fee.
 
6 Roses Bouquet is $30 including Shipping fee.

 

1 Dozen Rose in a bouquet/ Box $35 including Shipping fee.

 

2 Dozen Rose in a bouquet/ Box $47 including Shipping fee.

 

3 Dozen Rose in a bouquet/ Box $59 including Shipping fee.

 

4 Dozen Rose in a bouquet/ Box $71 including Shipping fee.

 

5 Dozen Rose in a bouquet/ Box $83 including  Shipping fee.

 

101 stems Rose in a bouquet/ Box $140 including Shipping fee.

 

 

Vase/Basket/ Add + $10.00
Fillers, added greeneries, leaves etc. Add +$7.00

 

All orders Metro Manila and Provinces.
 
Imported roses 1 dozen bouquet $139
 
Tulips 12 stems bouquet $98

 

Price increase effect with delivery date from May 7th to May 16th.
Kindly include it accordingly when you submit the official order.
 
Please update your records now as early as now. We cannot accept the your order into old price from the delivery date May 7th up to May 16th.
 
 
Order Tracking:
 
Tracking your order will be much easier and faster. You may track your orders online. Upon shipment your order, we will provide you courier tracking to track online. However if you prefer by email, simply email us and we will give you status right away! We will have a dedicated team just to track your orders in real time. This is a new addition to our processing from this coming Mother's Day!

Disclaimer: Customer satisfaction is our goal. We always do our best to make our all items same as  picture shown on this website. All items featured on this Web site represent the types of gifts PinasGift.COM offers and may vary depending upon availability. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Take note we deliver almost all the places within Philippines but If the delivery address is far from our courier office (For provincial delivery)   or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory. Shipping charge still require whether its pick up or delivery since we ship item to your nearer courier office. Exact time of delivery may not possible since none of the couriers commit  it. But delivery possible within the day as you specified. Further, you may request for morning or afternoon, evening delivery time. Pinasgift.com is not liable for any delayed delivery or non-delivery any items with or without any reason. In no event shall Pinasgift.com be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever.  If customer not satisfied with item for any reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded. Take note, listed products in our website from different merchants. If you ordered different merchants items, delivery maybe in different time but within your specified date. But in some cases we can deliver all together even you choose different merchant products, please send us request for it. 

Our courier and delivery team has FULL rights to deliver anyone aside from recipient at the specified delivery address. It is often that recipient may not available at said address but any person at the said address can accept the item and sign the delivery receipt. 
Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery! If your recipient's address is incorrect, item will not be delivered and no refund will be made. Pinasgift.com reserves the rights to cancel orders at any time. Content on this site is copyrighted including text, images, logos, design.

Payment Terms:

We accept all major credit cards like Visa, MasterCard, American Express, Discover Novus, Diners Club and JCB derivative of these brands. For credit cards verification we need name as it appears on credit card and the address where credit cards are sent.
Cash Payments can be done direct to the bank and orders will be delivered as soon as possible. We also accept western union transfer, MoneyGram, Xoom, bank transfer etc. Please see here details:http://www.pinasgift.com/offline_payments.htm
Check Payments need clearance and verification before we deliver orders.

For Paypal user, you can compute your order with shipping fee and send the payment from your paypal account to:info@pinasgift.com, after send the payment inform us details of your order thru email: info@pinasgift.com

Refund and Return Policy:

Again, your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.

Refund:

Return & Replace:

If customer not satisfied with item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :

Items cannot be exchanged with any other item. 

Ownership and Trademarks:  Pinasgift.com and the website are owned  by Fastnet Commu, Inc. with office at 12th floor, unit-10, Espana tower, Espana blvd, Manila city, Philippines. All the trademarks, product names, and company names and logos appearing on this Web Site are the property of their respective owners.

Orders received after cut off, will be processed after the date of occasion onward and can be modified, change or cancel only within 2 hours of order placement. Afterwards order will be sent to fulfillment/processing division and cannot be changed at any form or cancel. We reserve the rights to deliver order earlier to avoid delay. Likewise orders maybe delayed in peak season such as valentines/mothers day etc. due to courier or product unavailability, we do not take any loss or liabilities for order that is delivered early or delayed.